Requirements Elicitation and Enterprise Analysis

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This seminar is designed specifically to teach practitioners techniques that are recommended by the International Institute of Business Analysts (IIBA^®). It builds the requisite knowledge and vocabulary based on the Business Analysis Body of Knowledge^® to prepare you for ultimately taking and passing the Certified Business Analysis Professional^® exam.

The techniques and topics presented herein target specifically knowledge areas 3 Elicitation and 5 Enterprise Analysis. These knowledge areas are presented in one course due to a considerable overlap in the recommended techniques. The course utilizes experiential instruction to present the technique and includes an in-depth review of each knowledge area as the final section to reinforce the concepts and terminology.

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1. Introduction to Business Analysis

Who Needs Requirements, Anyway?

The Fate Chart

A Question File

Exercise: A Problem with Language

Exercise: Initial Requirement Statements

2. Interviewing Techniques for Business Analysts

Who Do You Talk to about What?

Identifying Stakeholders

Using an Org chart

Exercise: Stakeholder Identification

Interviewing Techniques

Exercise: Characteristics of a “Good” Interviewer

Interviewing Steps

Plan for the Interview

Perform the Interview

Follow Up the Interview

Exercise: Interviewing: Some Other Ideas

Exercise: Using Interviewing Techniques

Email Interviews 10 Steps

Exercise: Face-to-Face Interview versus Email Interview

Analysis by Walking Around (Site Visits)

Exercise: Analysis by Walking Around (site visits)

Walking Around Notational Technique

Requirements Elicitation Critical Questions

Critical Questions

Applying the 10 Critical Questions

3. Extracting Requirements from Existing Documentation

Document Analysis

System Vision

WasteTheWaist “Vision Statement” from CEO

Exercise: From Vision to Requirement Statements

Vision Statement Evaluation

Exercise: Structured Vision Statement

Using Surveys to Elicit Requirements

The Delphi Technique (Survey)

The Delphi Technique

Considering Prototyping

Prototyping and Requirements

Four Levels of Prototyping

Prototyping & Ten Critical Questions

4. Analyzing Business Requirements

Clarifying Business Requirements

Detailed Clarification

Exercise: Grouping Requirements

Combining Requirements

Rules for “Effective” Sets of Requirements

Identifying Inconsistent Requirements

Exercise: Identifying Inconsistent Requirements

Rules for “Effective” Sets of Requirements

Of Rules and Requirements

Business Rules Are

Rules vs. Requirements

Rules Relationships

The Rules Challenge

Exercise: Testing Rules

Identifying Business Components

Exercise: Components of a Business System

Business Information Systems

5. Verifying Business Requirements

Confirming Business Requirements

Rules for “Effective” Sets of Requirements

Confirming Feasibilities

Identifying High Risk Requirements

PASS = Project Audit Support Services

Exercise: Verifying Requirements Completeness

6. Requirements Prioritization

Requirements Prioritization

Rules for “Effective” Sets of Requirements

Need-based Requirements Prioritization

Release-based Requirements Prioritization

7. KA3 The Ins and Outs of Elicitation

Inputs for Elicitation

Outcomes of Elicitation

8. KA3 Specific Activities of Elicitation

KA3.1 Preparing for Elicitation

KA3.2 Eliciting Requirements

KA3.3 Capturing the Results

KA3.4 Confirming the Results

9. KA5 The Ins and Outs of Enterprise Analysis

Inputs for Enterprise Analysis

Outcomes of Enterprise Analysis

10. KA5 Specific Activities of Enterprise Analysis

KA5.1 Defining the Needs of the Business

KA5.2 Assessing Gaps in Capabilities

KA5.3 Determining the Right Approach

KA5.4 Defining the Scope of the Solution

KA5.5 Developing the Business Case

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• Manage questions and open items lists
• Identify the value of good requirements
• Creates requirements during "analysis by walking around"
• Prepare, perform and follow up requirements interviews
• Use 10 critical requirements questions to guide the requirements capture process
• Evaluate a management vision statement
• Develop and process surveys
• Contrast the pros and cons of prototyping for requirements
• Apply the four rules for managing a group of requirements
• Classify 7 major components of business systems that need analysis
• Choose risk reduction alternatives for high-risk requirements
• Evaluate the completeness of requirements
• Categorize requirements based on focus
• Create a requirement/problem matrix to confirm requirements completeness
• Confirm (determine relative importance and feasibility) of requirements
• Prioritize requirements based on business and system needs
• Define the inputs and outputs of each task
• Demonstrate increased proficiency in the BABOK^® terminology
• Paraphrase the goals and objectives of the knowledge area Elicitation
• Define the inputs and outputs of each task
• Demonstrate increased proficiency in the BABOK^® terminology
• Paraphrase the goals and objectives of the knowledge area Enterprise Analysis

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